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<p>Hi Andrius,</p>
<p>Sorry to hear you are having problems. This is unrelated to the
previous issue and is, I suspect, specific to your input file.
Given how specific I think it is I will address it via the
helpdesk tickets you submitted</p>
<p>Regards<br>
</p>
<p>Steve</p>
<div class="moz-cite-prefix">On 19/12/2018 14:35, Andrius Baskys
wrote:<br>
</div>
<blockquote type="cite"
cite="mid:7243F5B2-F8CC-485D-8D99-D4D406968EF1@gmail.com">
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Hi Steve and Anne,
<div class=""><br class="">
</div>
<div class="">Your fix worked well for about a week or so. VEP now
crashes again and a message I get is that it is web server
problem. I submitted several requests through Helpdesk but
nothing has change and wonder if you could help again, since you
already know about this problem.</div>
<div class=""><br class="">
</div>
<div class="">Thanks!</div>
<div class=""><br class="">
</div>
<div class="">Andrius</div>
<div class=""><br class="">
</div>
<div class=""><br class="">
<div class="">
<div style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);
font-family: Helvetica; font-size: 12px; font-style: normal;
font-variant-caps: normal; font-weight: normal;
letter-spacing: normal; orphans: auto; text-align: start;
text-indent: 0px; text-transform: none; white-space: normal;
widows: auto; word-spacing: 0px; -webkit-text-size-adjust:
auto; -webkit-text-stroke-width: 0px; text-decoration:
none;">Andrius Baskys, MD, PhD<br class="">
Ph. (626)-239-8378</div>
<div style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);
font-family: Helvetica; font-size: 12px; font-style: normal;
font-variant-caps: normal; font-weight: normal;
letter-spacing: normal; orphans: auto; text-align: start;
text-indent: 0px; text-transform: none; white-space: normal;
widows: auto; word-spacing: 0px; -webkit-text-size-adjust:
auto; -webkit-text-stroke-width: 0px; text-decoration:
none;" class=""><br class="">
</div>
<br class="Apple-interchange-newline">
</div>
<div><br class="">
<blockquote type="cite" class="">
<div class="">On Nov 23, 2018, at 03:42, Steve Trevanion
<<a href="mailto:steve@ebi.ac.uk" class=""
moz-do-not-send="true">steve@ebi.ac.uk</a>> wrote:</div>
<br class="Apple-interchange-newline">
<div class="">
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charset=windows-1252" class="">
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<p class="">Hi Andrius,</p>
<p class="">We have pushed out the fix and VEP should be
working for you now.</p>
<p class="">Regards,</p>
<p class="">Steve<br class="">
</p>
<p class=""><br class="">
</p>
<div class="moz-cite-prefix">On 23/11/2018 10:10, Anne
Lyle wrote:<br class="">
</div>
<blockquote type="cite"
cite="mid:85478746-22CF-46A1-AC5A-5AED7C90E8C1@ebi.ac.uk"
class="">
<meta http-equiv="Content-Type" content="text/html;
charset=windows-1252" class="">
Hi Andrius
<div class=""><br class="">
</div>
<div class="">Sorry about your problems with the VEP.
It took us some time to track down the problem, but
we finally have a fix which we will be pushing out
later today.</div>
<div class=""><br class="">
</div>
<div class="">Thank you for your patience</div>
<div class=""><br class="">
</div>
<div class="">Anne</div>
<div class=""><br class="">
<div class=""><br class="">
<blockquote type="cite" class="">
<div class="">On 22 Nov 2018, at 16:10, Andrius
Baskys <<a href="mailto:abaskys@gmail.com"
class="" moz-do-not-send="true">abaskys@gmail.com</a>>
wrote:</div>
<br class="Apple-interchange-newline">
<div class="">
<div class="">
<div class="gmail_quote">
<blockquote class="gmail_quote"
style="margin: 0pt 0pt 0pt 0.8ex;
border-left: 1px solid rgb(204, 204,
204); padding-left: 1ex;">
<div dir="auto" class=""><br class="">
</div>
<div dir="auto" class="">Dear All,<br
class="">
<br class="">
</div>
<div dir="auto" class="">I wonder if
someone can offer a helpful tip
regarding the VEP functionality. VEP
worked fine until about a week ago.
Now it crashes every time when I
upload a file bigger than approx. 100
kb. VCF files that VEP annotated
earlier without a glitch can no longer
be annotated. <br class="">
<br class="">
</div>
<div dir="auto" class="">Thank you!<br
class="">
</div>
<div dir="auto" class="">Andrius Baskys<br
class="">
</div>
<div dir="auto" class="">Western
University<br class="">
</div>
<div dir="auto" class="">Pomona,
California</div>
</blockquote>
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