<html><head><meta http-equiv="Content-Type" content="text/html; charset=us-ascii"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">Hi Steve and Anne,<div class=""><br class=""></div><div class="">Your fix worked well for about a week or so. VEP now crashes again and a message I get is that it is web server problem. I submitted several requests through Helpdesk but nothing has change and wonder if you could help again, since you already know about this problem.</div><div class=""><br class=""></div><div class="">Thanks!</div><div class=""><br class=""></div><div class="">Andrius</div><div class=""><br class=""></div><div class=""><br class=""><div class="">
<div style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; text-decoration: none;">Andrius Baskys, MD, PhD<br class="">Ph. (626)-239-8378</div><div style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant-caps: normal; font-weight: normal; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; text-decoration: none;" class=""><br class=""></div><br class="Apple-interchange-newline">
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<div><br class=""><blockquote type="cite" class=""><div class="">On Nov 23, 2018, at 03:42, Steve Trevanion <<a href="mailto:steve@ebi.ac.uk" class="">steve@ebi.ac.uk</a>> wrote:</div><br class="Apple-interchange-newline"><div class="">
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<div text="#000000" bgcolor="#FFFFFF" class=""><p class="">Hi Andrius,</p><p class="">We have pushed out the fix and VEP should be working for you now.</p><p class="">Regards,</p><p class="">Steve<br class="">
</p><p class=""><br class="">
</p>
<div class="moz-cite-prefix">On 23/11/2018 10:10, Anne Lyle wrote:<br class="">
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<blockquote type="cite" cite="mid:85478746-22CF-46A1-AC5A-5AED7C90E8C1@ebi.ac.uk" class="">
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charset=windows-1252" class="">
Hi Andrius
<div class=""><br class="">
</div>
<div class="">Sorry about your problems with the VEP. It took us
some time to track down the problem, but we finally have a fix
which we will be pushing out later today.</div>
<div class=""><br class="">
</div>
<div class="">Thank you for your patience</div>
<div class=""><br class="">
</div>
<div class="">Anne</div>
<div class=""><br class="">
<div class=""><br class="">
<blockquote type="cite" class="">
<div class="">On 22 Nov 2018, at 16:10, Andrius Baskys <<a href="mailto:abaskys@gmail.com" class="" moz-do-not-send="true">abaskys@gmail.com</a>> wrote:</div>
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<div class="">
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0pt 0.8ex; border-left: 1px solid rgb(204, 204,
204); padding-left: 1ex;">
<div dir="auto" class=""><br class="">
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<div dir="auto" class="">Dear All,<br class="">
<br class="">
</div>
<div dir="auto" class="">I wonder if someone can
offer a helpful tip regarding the VEP
functionality. VEP worked fine until about a week
ago. Now it crashes every time when I upload a
file bigger than approx. 100 kb. VCF files that
VEP annotated earlier without a glitch can no
longer be annotated. <br class="">
<br class="">
</div>
<div dir="auto" class="">Thank you!<br class="">
</div>
<div dir="auto" class="">Andrius Baskys<br class="">
</div>
<div dir="auto" class="">Western University<br class="">
</div>
<div dir="auto" class="">Pomona, California</div>
</blockquote>
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</blockquote>
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