<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">Hi Kurt,<div class=""><br class=""></div><div class="">I’ve tried to replicate the error, but have been able to download the <i class="">C. elegans</i> GTF file from the FTP server. It is possible that you have encountered intermittent errors, but we believe that there are no issues currently affecting the FTP server. Please try again, and get back in touch if you continue to experience the same issues.</div><div class=""><br class=""></div><div class="">We apologise for any inconvenience you’ve experienced.</div><div class=""><div class=""><br class=""></div><div class="">Best wishes</div><div class=""><br class=""></div><div class="">Ben<br class=""><div><br class=""><blockquote type="cite" class=""><div class="">On 30 Jan 2019, at 19:06, Kurt Wheeler <<a href="mailto:kurt.wheeler91@gmail.com" class="">kurt.wheeler91@gmail.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div dir="ltr" class=""><div dir="ltr" class=""><div dir="ltr" class="">Hello,<div class=""><br class=""></div><div class="">My application has been having trouble downloading files from the Ensembl FTP server. One specific file I have had trouble downloading is:</div><div class=""><br class=""></div><div class=""> <a href="ftp://ftp.ensembl.org/pub/release-95/gtf/caenorhabditis_elegans/Caenorhabditis_elegans.WBcel235.95.gtf.gz" class="">ftp://ftp.ensembl.org/pub/release-95/gtf/caenorhabditis_elegans/Caenorhabditis_elegans.WBcel235.95.gtf.gz</a></div><div class=""><br class=""></div><div class="">However, I also am usually unable to even view a directory such as:</div><div class=""><br class=""></div><div class=""> <a href="ftp://ftp.ensembl.org/pub/release-95/gtf/" class="">ftp://ftp.ensembl.org/pub/release-95/gtf/</a></div><div class=""><br class=""></div><div class="">This makes me think the FTP server has not been running for large amounts of time. While I was writing this email it seems to have come back up, but a colleague of mine and I have observed it coming up for small periods of time over the last week or so while remaining generally unreachable.</div><div class=""><br class=""></div><div class="">Is anyone able to look into this?</div><div class=""><br class=""></div><div class="">Thanks,</div><div class=""><br class=""></div><div class="">- Kurt</div></div></div></div>
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<div style="color: rgb(0, 0, 0); letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div style="color: rgb(0, 0, 0); letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;" class=""><div class="">Ben Moore</div><div class="">Ensembl Outreach Officer</div><div class=""><br class=""></div><div class="">European Bioinformatics Institute (EMBL-EBI)</div><div class="">European Molecular Biology Laboratory</div><div class="">Wellcome Trust Genome Campus</div><div class="">Hinxton</div><div class="">Cambridge</div><div class="">CB10 1SD</div><div class="">UK</div><div class=""><br class=""></div><div class=""><a href="mailto:bmoore@ebi.ac.uk" class="">bmoore@ebi.ac.uk</a></div><div class="">+44 (0)1223 494265</div></div></div>
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