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    <p>Hi Beat,</p>
    <p><br>
    </p>
    <p>We have received your support ticket and to avoid duplication
      will answer you via that.</p>
    <p><br>
    </p>
    <p>Regards,</p>
    <p><br>
    </p>
    <p>Steve <br>
    </p>
    <p><br>
    </p>
    <div class="moz-cite-prefix">On 22/12/2022 09:30, Wolf Beat wrote:<br>
    </div>
    <blockquote type="cite"
      cite="mid:20221222093257.AF1AA62A208_3A42449B@hh-mx3.ebi.ac.uk">
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        Hi, i tried contacting the support page referenced in the error
        message when trying to access the <a
          href="http://may2021.rest.ensembl.org/" id="LPlnk802690"
          moz-do-not-send="true" class="moz-txt-link-freetext">http://may2021.rest.ensembl.org/</a> mirror.</div>
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        It has been down for a week and i can't find any public
        announcement on the reason. I hope this is the right email list
        to contact to get more help.</div>
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        A related question. Is there no monitoring of the archives? They
        are "regularly" down (every couple of months) and usually don't
        come up until i write an email. Is there no automatic process in
        place?</div>
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        Kind regards</div>
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        Beat</div>
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                          style="margin:0px; font-size:8pt;
                          font-family:Arial,sans-serif,serif,EmojiFont"> </span></p>
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                      <p style="margin-top:0px; margin-bottom:0px"><b><span
                            style="margin:0px; font-size:8pt;
                            font-family:Arial,sans-serif,serif,EmojiFont">Dr
                            Beat Wolf, PhD ▪ Assistant Professor ▪
                            Member of iCoSys Institute<br>
                          </span></b><span style="margin:0px;
                          font-size:8pt;
                          font-family:Arial,sans-serif,serif,EmojiFont">University
                          of Applied Sciences and Arts Western
                          Switzerland ▪ Pérolles 80 ▪ CH-1700 Fribourg<br>
                          Member of University of Applied Sciences of
                          Western Switzerland<br>
                        </span><span style="margin:0px; font-size:8pt;
                          font-family:Arial,sans-serif,serif,EmojiFont;
                          color:blue" lang="FR"><a
                            href="https://eia-fr.ch/" target="_blank"
                            rel="noopener noreferrer" style="margin:0px"
                            data-loopstyle="link" moz-do-not-send="true"><span
                              style="margin:0px" lang="EN-GB">https://www.heia-fr.ch</span></a></span><span
                          style="margin:0px; font-size:8pt;
                          font-family:Arial,sans-serif,serif,EmojiFont;
                          color:blue"> </span><span style="margin:0px;
                          font-size:8pt;
                          font-family:Arial,sans-serif,serif,EmojiFont">▪ <a
                            href="https://icosys.ch/" target="_blank"
                            rel="noopener noreferrer" style="margin:0px"
                            moz-do-not-send="true"
                            class="moz-txt-link-freetext">https://icosys.ch/</a></span></p>
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      <pre class="moz-quote-pre" wrap="">_______________________________________________
Dev mailing list    <a class="moz-txt-link-abbreviated" href="mailto:Dev@ensembl.org">Dev@ensembl.org</a>
Posting guidelines and subscribe/unsubscribe info: <a class="moz-txt-link-freetext" href="https://lists.ensembl.org/mailman/listinfo/dev_ensembl.org">https://lists.ensembl.org/mailman/listinfo/dev_ensembl.org</a>
Ensembl Blog: <a class="moz-txt-link-freetext" href="http://www.ensembl.info/">http://www.ensembl.info/</a>
</pre>
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